Returns Policy

In Store Purchases

A full refund will only be given on goods not of satisfactory quality, not as described or not fit for the purpose purchased, provided that a proof of purchase can be shown.

As a gesture of good will, goods may be exchanged or a credit note issued provided proof of purchase can be given and the goods are returned in a re-saleable condition


Damaged Items:

We try to ensure our packaging protects your goods throughout their journey, there are rare occasions when items may become damaged in transit. We do ask that you check you have the correct items and look for signs of damage. Please note any concerns before the driver leaves. All collection costs will be met by Mackenzie & Cruickshank Garden Centre when an item is damaged or incorrectly delivered ONLY if this is noted to us via email or phone. (01309 696940)

If you need to cancel your order:

If you wish to cancel an order, please email or call our customer services team on (01309 696940) to arrange. If the item has already been dispatched then you have 14 days to contact us to arrange its collection. We reserve the right to charge you for collection of unwanted items. Collection costs will be based on your postcode and advised by customer services.


if you change your mind about your order then please contact our customer services team on (01309 696940) or email us at within 14 days of receipt to request collection. We will only accept returns that are unused, in the original packaging (unless we have taken it away for you) and in a re-saleable condition. We will unfortunately have to charge you for collection. The collection costs are based on your postcode and will be advised by customer services. We reserve the right to refund you the item’s original purchase price minus 20% or issue a credit note should we find the item is not in the same condition as sold.


Once the items have been returned refunds will be given via the original method of payment and at the same price as the original sale (including any discounts/special offer reductions). Refunds will be processed within 5 working days.

Online security is very important to us and you can be confident you are shopping in a safe and secure environment please see our Privacy policy for more information.