Open today from 09:00 until 17:00

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Terms & Conditions

Mackenzie & Cruickshank Garden Centre

Standard Terms & Conditions

Welcome to Mackenzie & Cruickshank Garden Centre! By shopping with us, you agree to the following terms and conditions, which apply to all in-store and online transactions unless otherwise stated.

1. General

· All products are subject to availability.

· Prices are correct at the time of publishing and may change without prior notice.

· We reserve the right to refuse service or cancel orders at our discretion.

2. Returns & Exchanges

In store Purchases:

· We do not offer refunds unless an item is faulty or damaged.

· Faulty or damaged items must be returned within 28 days of purchase with a valid receipt or proof of purchase.

· For other returns, we offer an exchange or store credit note only.

· Credit notes are valid for 12 months from the date of issue and can be redeemed anywhere in-store.

· Items must be in their original condition and packaging.

· Sale items, perishable items, gift cards, and custom orders are non-returnable unless faulty.

· Refunds for faulty or damaged goods will be processed using the original payment method.

 

Online Purchases:

 

Under the Consumer Contracts Regulations, you have the following rights for online purchases:

· Right to Cancel: You have the right to cancel your online order within 14 days of receiving the goods, without providing any reason.

· Refund Process: If you cancel your order, we will issue a refund within 14 days of receiving the returned goods.

· Condition of Returns: To be eligible for a refund, the items must be returned in their original condition, unused, and in the original packaging. You are responsible for the return shipping costs unless the item is faulty or damaged.

· Exclusions: The right to cancel does not apply to certain items, including but not limited to:

o Perishable goods (e.g., plants, food items)

o Gift cards

o Custom or bespoke orders

· Faulty or Damaged Items: If the item is faulty or damaged upon receipt, please contact us within 30 days of receiving the goods. We will arrange for a return and either a full refund or exchange, depending on your preference.

 

3. Faulty or Damaged Goods

  • For in-store purchases, faulty or damaged items must be returned within 28 days with a valid receipt. We will offer an exchange or refund, as appropriate.
  • For online purchases, customers have 30 days from receipt to return faulty or damaged goods for a full refund. After 30 days but within 6 months, customers are entitled to a repair or replacement, or a partial refund if a repair or replacement is not possible. After 6 months, the customer may need to prove the fault existed at the time of delivery.
  • All returns are handled in accordance with your statutory consumer rights.

4. Promotions & Offers

· Offers are valid for a limited time and while stocks last.

· Only one discount or promotional offer may be applied per transaction unless stated otherwise.

· Promotions are not exchangeable for cash or credit.

5. Gift Cards

· Gift cards are valid for 12 months from the date of purchase.

· Lost or stolen cards cannot be replaced.

· Gift cards cannot be exchanged for cash.

6. Reward Card Scheme

By joining the M&C Garden Centre Reward Card Scheme, you agree to the following:

· We collect and use your data in accordance with GDPR and our Privacy Policy.

· Information collected includes:

o Registration details

o Shopping activity

o Reward card usage

o Marketing preferences

· This data is used to:

o Administer the reward scheme

o Track purchases and reward balances

o Send personalised offers and communications

· By joining, you consent to receiving postal mail from us.

· You may opt out or terminate your membership anytime by emailing sales@mackenzie-cruickshank.com.

· Reward points are earned on qualifying purchases and have no cash value.

 

7. Voucher Terms & Conditions

· Vouchers are valid in-store only and exclusively for Reward Members.

· A valid original voucher must be presented at the time of purchase. Photocopies or reproductions will not be accepted.

· Vouchers cannot be used in conjunction with any other offer, promotion, or discount.

· Sale items and promotional activity are excluded from offers.

· No additional discounts apply when using a voucher.

· While stocks last – product availability may vary.

· Items purchased using a voucher are not eligible for our free delivery service, regardless of the order total. If delivery is required, standard delivery fees will apply and must be paid at the time of purchase.

· Offer is valid only when the original voucher is presented during the promotional period.

· Standard Terms & Conditions apply.

8. Over 65 Discount Card
The Mackenzie & Cruickshank Over 65 Discount Card provides eligible customers with 10% off qualifying purchases made in-store only on Tuesdays in the Garden Centre. The following terms apply:

· The discount is valid only on Tuesdays and only in the Garden Centre section of the store.

· A valid Over 65 Discount Card must be presented at the time of purchase.

· Photo ID is required at the time of sign-up to verify eligibility.

· The discount cannot be used in conjunction with any other offer, promotion, or discount — including free delivery.

· Excluded items include (but are not limited to): Gift Cards, Bottled Gas, and all purchases made in the Coffee Shop.

· The offer is non-transferable, has no cash value, and is only valid for the named cardholder.

· Mackenzie & Cruickshank reserves the right to amend the terms or withdraw the Over 65 Discount Card offer at any time without prior notice.

9. Liability

· Mackenzie & Cruickshank Garden Centre is not responsible for indirect losses resulting from product use.

· Gardening advice is offered in good faith and used at the customer’s discretion.

10. Use of Personal Data & GDPR Compliance

Mackenzie & Cruickshank Ltd is committed to your privacy and processes personal data in accordance with:

· UK GDPR

· Data Protection Act 2018

· Other applicable privacy legislation

What we collect:

· Name, address, email, phone number

· Purchase history, reward card usage

· Website usage data (IP, device, browser)

· Marketing preferences

How we use your data:

· To fulfil your orders and provide customer service

· To send marketing communications (with consent)

· To improve our services and website

· To meet legal obligations

Marketing & Opt-Out:

· You may receive promotional emails, mailings, or calls.

· You can opt out at any time by clicking “unsubscribe” or emailing sales@mackenzie-cruickshank.com.

Sharing your data:

· Never sold or shared for external marketing.

· Only shared with trusted third-party service providers under strict confidentiality.

· We may share information if legally required.

Your rights:

· Access, correction, erasure, portability, and objection to your data use

· To exercise your rights, contact:
- sales@mackenzie-cruickshank.com
- 1 Greshop Road, Forres, IV36 2GU

11. Events, Activities & Workshops

By purchasing a ticket or attending an event hosted by M&C Garden Centre, you agree to the following:

· Late arrivals may be refused entry.

  • Tickets must be purchased in advance through our official website. On-the-day in-store purchases may not be available, and sales will close at the time specified for each event, which is typically 5:00 PM the day before the event. Please check individual event details for any changes to this timing.

· Tickets are non-refundable unless authorised under exceptional circumstances.

· Tickets are non-transferable. Any resale may lead to cancellation without refund.

· Attendees may be asked for valid ID.

· Entry may be refused at our discretion.

· Refunds will be issued only if the event is cancelled or the centre is closed.

· No refunds for external disruptions (e.g., weather, power cuts).

· Payments are securely processed under our Data Protection Policy.

· We aim to make events inclusive and accessible.

· Attendance is at your own risk. We are not liable for injury, damage, or loss during events.

· Events may be photographed or filmed. By attending, you consent to use of your image in promotional materials.

· Please report any issues during the event directly to staff — we may not be able to help after the event ends.

12. Website Use

By accessing our website, you agree to the following:

Intellectual Property:

· All website content (text, logos, images, etc.) is the property of Mackenzie & Cruickshank Ltd.

· You may not reproduce or redistribute content without prior written consent.

Acceptable Use:
Do not use our website to:

· Damage or interfere with its functionality

· Gain unauthorised access

· Transmit viruses or offensive materials

Product Accuracy:

· We aim for accuracy but errors may occur.

· We will contact you if an issue affects your order.

Third-Party Links:

· Our site may link to other websites.

· We are not responsible for their content or any resulting damage.

Privacy & Security:

· Use of the website implies consent to our Privacy Policy.

· We take steps to keep your information secure.

Website Availability:

  • We aim for uptime but may suspend access during maintenance without notice.

13. Updates to These Terms

· We may revise these Terms & Conditions from time to time.

· Any updates will be posted on our website and take immediate effect.

· It is your responsibility to review them regularly.

· Continued use of our services constitutes acceptance of any changes.

14. Contact & Complaints

Customer Service:
- sales@mackenzie-cruickshank.com
- 01309 696940
- 1 Greshop Road, Forres, IV36 2GU

We aim to respond to all inquiries within 48 hours on business days.

Complaints Procedure:

· If dissatisfied, please contact us directly and we will aim to resolve your issue quickly and fairly.

· We will acknowledge receipt within 5 working days.

Feedback:
We welcome your suggestions and feedback at any time.